Placement of Orders. Customers may place orders during normal business hours via telephone, fax, U.S. Mail, in person at our store in Woodbury, MN or 24 hours/day via website. After Customer order information is verified, Orders will be processed the next Mon-Fri business day (counted as the 1st day of shipping), with added time for national holidays. Company is pleased to be able to ship to all 50 states including P.O. Boxes, APO and FPO.
Payment. Customer must make payment via credit card (the only form of payment accepted) at the time order is placed. Shipments will be processed only after order placement/payment information can be verified. Customer is responsible to pay all taxes
Shipping/ Non-Deliverable Shipments. Our goal is to ship verified in stock orders within 1-3 business days, for arrival to Customer in 3 to 7 days. Customer will select the shipping option; however, Company cannot guaranty Product arrival within the specified days. Any shipment that is refused or non-deliverable is subject to additional handling and shipment charges. Some shipments may require a signature upon delivery.
Order Cancellation. Customer may cancel an order prior to Product shipment to receive a full refund. Special Order Products may not be cancelled at anytime. A Special Order Product is defined as Product specifically ordered for a Customer including: Products not normally stocked or out of stock Product ordered for earlier delivery.
Back-orders. Company will do its best to process Customer orders timely as expected. However, there may be some instances where manufacturers/distributors are out of stock and other circumstances beyond Company control. Company will do its best to keep Customer informed of the status of orders.
Returns/Exchanges/Refunds. Customer may return/exchange Products only on a pre-approved basis, by contacting Company within 2 business days of receipt by Customer and actual credit will only be processed with Customer compliance and Company/Manufacturer review and approval. Reasons for pre-approval: Product is damaged or spoiled during shipment (please note: while shipping packaging may be damaged, it is designed to protect the integrity of Products); Product has an expired date or the label does not match the ingredients. To obtain pre-approval and to better assist you and other Customers, please take pictures of the packaging material; all labels and Product and keep all of these items for return to Company. While we value each Customer, if a Customer does not follow these policies, Company has no obligation to accept a return/exchange, particularly those whereby Customer has changed the condition of the Product. The following Products/Items may not be returned: 1) Special Order Products; 2) Books; 3) Special Sales/Discounted Products; 4) any product for the reason of taste preference. Customer is responsible for all shipping, insurance and tracking expenses [insurance and tracking are required for the benefit of all parties]. Company has the full discretion with regard to issuing refunds in the form of a store credit or full refund.
